Placing An Order with Aqua Art Phone: Order Line: (800) 995-9164
Product Questions: (707) 642-7663
Tech Support: (707) 853-0118
Fax: Mail or Fax Order Form Print and mail or fax to: (707) 642-7119
Mail/Commercial Space: Aqua Art, 11-F Poco Way, American Canyon CA 94503
On-line: Secure Server Encrypted "Shopping Cart" Ordering
Shipping
FREE SHIPPING on orders within the continental U.S. greater than $125.00. Sales tax within California in your county will apply. Free shipping applies only to orders placed on line. Orders phoned in will have shipping costs applied. Some exceptions may apply.
Our shipping policy excludes some products (as described below). Our shopping cart does not recognize this fact. When you place a order that qualifies for free shipping, the shopping cart will post an $9.50 shipping fee. This is due to the programing limits of our shopping cart. We will zero out and overide this field in the processing of your order.
All excluded items are noted with* near the item's description.
Due to the sheer size and weight of some products, the following items are excluded from free freight:
Tanks,
Tubs,
Holding and Hospital tanks,
Fiberglass pond shells,
Pond liners,
Flexpipe,Most bamboo products,
Granite landscape features,
Lg. brass landscape features,
Metal fountains,
Floating Islandscapes,
Lg. Misters (Foggers),Pre filters,
Some filters,
Lg. & X-Lg. leaf traps,
Filter grates,
Paint (sealants),Matala full sheets,
Matala half sheets,
Round Matala,
Polyester filter media,
Filter brushes,
Aqua Ultraviolet UV units,
Ultra Media,
Ultima II fiters,
Aqua ArtRetroDrains,Lg. size Pond Balance,
Food greater than 7 lbs.
See "Pumps" belowFor items that incur shipping charges, shipping is calculated by: Size & weight of order; Service requested; Distance shipped. Generally, items are shipped by UPS Ground Service. UPS 3rd Day, 2nd Day Air and Next Day Air are available at your request, for additional charge. Larger items are shipped by common carrier motor freight. We do not ship to PO Boxes
Most of the items are in stock and will be shipped within 3-5 business days. If an item is out of stock, you will be informed of the expected shipping date. A few items have a 2 - 6 week lead time.
For fastest delivery, use Mastercard, Visa, Discover, money order or cashier's check. Personal checks are accepted; orders will be held until checks clear. Orders are subject to freight and insurance charges.
Copies of manufacturer's warranties are available upon request. For a copy of the individual manufacturer's warranty, give us the item number and description. All manufacturer's warranties are passed on to the consumer.
50% Co-Pay Shipping on all pumps over 1,000 GPH. If desired, call for quote (707) 853 0118 or email. Some pumps are shipped ready for "hardwire" installation. Consult local building codes for correct installation method. "SJ type" cord sets are available upon request when ordering.
Returns accepted within 30 days of purchase with prior authorization. Call Aqua Art for an RMA number. No returns will be accepted without proper authorization and the RMA number clearly marked on the box. Returns must be unused and in their original packaging, only. All returns must be shipped prepaid. There is at least a 15% restocking charge on all returns. No refunds or returns on: cut media, medicine, nets, netting, or food. Insurance & freight charges are non-refundable.
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